As POI aviation puts greater value in customer satisfaction and to ensure that the services are attuned to the changing times, a Customer Service Excellence Training was held last March 26, 2018, to strengthen and sharpen the skill sets of the staff. The Customer Service Excellence Training is a testament of the continuous improvement and upgrading of the company’s engagement in providing only but the best aviation gateway to Micronesia.
Last April 1st, POI Aviation conducted two key training sessions for the staff and management of the company.
Aurelia Kretzers, GM of POI Aviation said, Training can improve business performance, profit and staff morale. Training our staff can result in better customer service, better work safety practices and productivity improvements as well as demonstrate to our workforce that we value them enough to invest in them, improving loyalty and staff retention.”
The Customer Service and Team Building Workshop (Managing for a New Dawn) was conducted by Jim Arenovski of Island Training Solutions.
The workshop highlighted the importance and benefit of working together for the good of the company through team activities and a lecture.
The group tackled the importance of working together to maximize customer sales or customer satisfaction and how that, in turn, helps employees.
Specific focus was placed on effective communication and discussed how this is used to manage a culturally diverse workplace, manage conflict and give feedback.
During the Chinese New Year 2015 celebration, POI Aviation management and staff presented their valued clients with tokens of their appreciation for the good business and good relationships.
Led by Aurelia Kretzers, POI Aviation General Manager and her Management Team, they presented fruit baskets to key clients like:
Asiana Regional Manager Sung Nam Park, Jeju Air Branch Manager Kim Yu Seok and the flight crews of Sichuan Airlines and China Eastern.
Kretzers, said: “This is just a small token in celebration of the New Year and in appreciation of our clients loyalty and good relations with POI Aviation.”
Jeju Air Station Manager Mr. Kim and Aircraft Technician Mr. Min, gift basket presentation from POI Aviation General Manager and her Management Team.
China Eastern Crew gift presentation by Airport Service Manager Ms. Agnes Ada, Terminal Operations Manager Patrick Tenorio and their management team.
The management team of POI Aviation recently underwent the Seven Habits Of Highly Effective People workshop at their office in Saipan.
The workshop, led by POI General Manager Aurelia Kretzers and facilitated by POI Aviation HR Director, Malou Dela Cruz-Ernest, is in line with the company’s thrust to improve service levels in both operations and customer service; and, to bring innovation into the everyday mindset of all team members.
The Seven Habits of Highly Effective People, developed by Steven Covey, presents a business approach to being effective in attaining goals by aligning oneself to what he calls true north principles.
Tan Holdings Vice-President for Business Development Ivan Quichocho, who oversees POI Aviation says this is first step in a series of trainings for our people.
POI General Manager Aurelia Kretzers said: Our ultimate goal is always focused on strengthening customer service and operations. Since our teams represent other airlines at the airport check-in counters, it is imperative that we protect our partners good names and reputations at all times.
In preparation for adopting the Ladder Beach, POI Aviation management and staff gathered and conducted a cleanup on the premises of the said beach on March 25, Friday.
There were 27 participants from the POI team who joined the cleanup. They collected 22 bags of trash.
POI Aviation welcomes 2011 by expressing their stronghold on professionalism. This became evident with the most current efforts
of the company’s management team, which involved an updated policy for their team members uniforms.
In particular, it was the POI Aviation Passenger Service Department that was required to wear a new set of uniform.
The Department is comprised of several team members: Joselito Anier, Charlyn Francisco, Rita Castro, Gina Tasi, Ma. Christiana
Kim, Xiaomeng Masga, Mary Joan Cabrera, Christopher Sablan, Jeffrey Riman, Jufel Talibong, Feng Dong, Ruselle Zapanta,
Nolie Labadan, Michael Fejeran and James Grizzard. Passenger Service Manager Jae Kap Kim and Assistant Passenger Service
Manager Victor Reyes heads the group.
POI Aviation GM Frank Camacho relates that wearing this new set of uniform will help the team members exude a look
of professionalism and pride while at the workplace, thereby complementing the team memberâs abilities as they provide quality
services to the clients.