News

It’s a double victory for the POI Aviation team as they were awarded by United Airlines with the Quality First Award for the 2nd Quarter of 2019 and their 3rd win for the Caring Challenge (June).

The Caring Challenge is given to stations who make a positive difference for the customers and for United Airlines while the Quality First award is given to business partners who manage their stations and provide services outstandingly. It is the ranking of stations based on a Customer Satisfaction Survey.

POI Aviation General Manager Ivan Quichocho receives the Caring Challenge trophy for the month of June 2019. Saipan station, handled by POI ranked number 1 out of 31 stations in the Pacific Region for the third time this year.

POI continues to live up to their commitment to Work with your Heart and Serve with a Smile.

(Photo from left to right) Justin Marion, GM Airport Operations Guam, Dave Baker, Station Manager Saipan, Ivan Quichocho, Vice President Tan Holdings, Sam Shinohara, Managing Director for Airport Operations for Asia Pacific

Ms. Rosalinda Alcantara with Mr. Sam Shinohara and Mr. Ivan Quichocho receiving a raffle prize during the June Caring Challenge luncheon given by United Airlines.

Ms. Ma. Theresa Santos with Mr. Dave Baker, Mr. Sam Shinohara and Mr. Ivan Quichocho receiving a raffle prize during the Caring Challenge luncheon given by United Airlines.

Ms. Karrie Esperanza with Mr. Sam Shinohara and Mr. Ivan Quichocho receiving a raffle prize during the Caring Challenge luncheon given by United Airlines.

Group photo of agents from Ramp, Passenger Service, Aircraft Service, Cargo, Aircraft Maintenance with United Guam and Saipan Management Team.

The POI Aviation group cooperated in the annual Island Wide Clean Up initiated by the Bureau of Environmental and Coastal Quality (BECQ) last May 31, 2019.

A total of 27 POI members made an appearance at the Airport Road to voluntarily participate in maintaining the cleanliness of the surrounding. After a day of cleaning the road, the volunteers gathered 11 bags of trash.

BEQC’s annual Island Wide Clean Up is to encourage private organizations and intended government agencies to engage in the said activity and make the celebration of Environmental Awareness month more meaningful.

As POI aviation puts greater value in customer satisfaction and to ensure that the services are attuned to the changing times, a Customer Service Excellence Training was held last March 26, 2018, to strengthen and sharpen the skill sets of the staff. The Customer Service Excellence Training is a testament of the continuous improvement and upgrading of the company’s engagement in providing only but the best aviation gateway to Micronesia.

Last April 1st, POI Aviation conducted two key training sessions for the staff and management of the company.

Aurelia Kretzers, GM of POI Aviation said, Training can improve business performance, profit and staff morale. Training our staff can result in better customer service, better work safety practices and productivity improvements as well as demonstrate to our workforce that we value them enough to invest in them, improving loyalty and staff retention.”

The Customer Service and Team Building Workshop (Managing for a New Dawn€) was conducted by Jim Arenovski of Island Training Solutions.

The workshop highlighted the importance and benefit of working together for the good of the company through team activities and a lecture.
The group tackled the importance of working together to maximize customer sales or customer satisfaction and how that, in turn, helps employees.

Specific focus was placed on effective communication and discussed how this is used to manage a culturally diverse workplace, manage conflict and give feedback.

During the Chinese New Year 2015 celebration, POI Aviation management and staff presented their valued clients with tokens of their appreciation for the good business and good relationships.

Led by Aurelia Kretzers, POI Aviation General Manager and her Management Team, they presented fruit baskets to key clients like:

Asiana Regional Manager Sung Nam Park, Jeju Air Branch Manager Kim Yu Seok and the flight crews of Sichuan Airlines and China Eastern.

Kretzers, said: “This is just a small token in celebration of the New Year and in appreciation of our clients loyalty and good relations with POI Aviation.”

Jeju Air Station Manager Mr. Kim and Aircraft Technician Mr. Min, gift basket presentation from POI Aviation General Manager and her Management Team.

China Eastern Crew gift presentation by Airport Service Manager Ms. Agnes Ada, Terminal Operations Manager Patrick Tenorio and their management team.

The management team of POI Aviation recently underwent the Seven Habits Of Highly Effective People workshop at their office in Saipan.

The workshop, led by POI General Manager Aurelia Kretzers and facilitated by POI Aviation HR Director, Malou Dela Cruz-Ernest, is in line with the company’s thrust to improve service levels in both operations and customer service; and, to bring innovation into the everyday mindset of all team members.

The Seven Habits of Highly Effective People, developed by Steven Covey, presents a business approach to being effective in attaining goals by aligning oneself to what he calls true north principles.

Tan Holdings Vice-President for Business Development Ivan Quichocho, who oversees POI Aviation says this is first step in a series of trainings for our people.

POI General Manager Aurelia Kretzers said: Our ultimate goal is always focused on strengthening customer service and operations. Since our teams represent other airlines at the airport check-in counters, it is imperative that we protect our partners good names and reputations at all times.