Left: The management team of POI with Justin Marion – United Airlines Guam Airport Operations Manager and David Baker – United Airlines Saipan Station General Manager. Right: The team is all smiles after the awarding.
The POI Aviation team has been awarded the prestigious Quality First Award by United Airlines for the first quarter of 2019.
The said award is given to the top performing business partner managed station. Saipan Station ranked number one out of sixty stations in the Asia Pacific region.
United Airlines, represented by David Baker – United Airlines Saipan Station General Manager and Justin Marion – United Airlines Guam Airport Operations Manager, thanked the POI team for being partners of United Airlines in delivering safe, caring, dependable and efficient service to customers.
The award came in the heels of their Customer Satisfaction Award also from United Airlines – an award based on positive customer comments on how they were handled by a station for the months of January and March.
Tan Holdings and POI Aviation Vice President Ivan Quichocho sums it up in his acceptance speech last May 21 as he shared the award to the management team and staff: “Look at what we have overcome. We are still recovering (from Super Typhoon Yutu) but despite the personal challenges we face, you are able to set it aside and perform at the highest levels. I can never be more proud.”
The results demonstrated the company’s commitment to quality. POI Aviation is indeed creating a new culture of Work with your Heart, Serve with a Smile.