Critical to the control of COVID-19 spread is proper sanitation. COVID-19 is transmitted via aerosols and droplets and can live on surfaces for days. With their newly-launched service, the POI Aviation team has disinfected airline equipment of flights arriving on the island. This is in partnership and collaboration with airlines who has increased their safety precautions, including cleaning and sanitation protocols, for the safety of their staff and passengers.
POI Aviation launched a new sanitizing service that aims to clean and disinfect commercial areas such as offices and hotels during the global pandemic.
COVID-19 is known to remain on the surface of an area/room. Taking measures like sanitizing and disinfecting the area will help prevent the spread of the Corona virus.
The team is equipped with full personal protective equipment (PPE) suits and has undergone training in cleaning and disinfection procedures.
It’s a double victory for the POI Aviation team as they were awarded by United Airlines with the Quality First Award for the 2nd Quarter of 2019 and their 3rd win for the Caring Challenge (June).
The Caring Challenge is given to stations who make a positive difference for the customers and for United Airlines while the Quality First award is given to business partners who manage their stations and provide services outstandingly. It is the ranking of stations based on a Customer Satisfaction Survey.
POI Aviation General Manager Ivan Quichocho receives the Caring Challenge trophy for the month of June 2019. Saipan station, handled by POI ranked number 1 out of 31 stations in the Pacific Region for the third time this year.
POI continues to live up to their commitment to Work with your Heart and Serve with a Smile.
(Photo from left to right) Justin Marion, GM Airport Operations Guam, Dave Baker, Station Manager Saipan, Ivan Quichocho, Vice President Tan Holdings, Sam Shinohara, Managing Director for Airport Operations for Asia Pacific
Ms. Rosalinda Alcantara with Mr. Sam Shinohara and Mr. Ivan Quichocho receiving a raffle prize during the June Caring Challenge luncheon given by United Airlines.
Ms. Ma. Theresa Santos with Mr. Dave Baker, Mr. Sam Shinohara and Mr. Ivan Quichocho receiving a raffle prize during the Caring Challenge luncheon given by United Airlines.
Ms. Karrie Esperanza with Mr. Sam Shinohara and Mr. Ivan Quichocho receiving a raffle prize during the Caring Challenge luncheon given by United Airlines.
Group photo of agents from Ramp, Passenger Service, Aircraft Service, Cargo, Aircraft Maintenance with United Guam and Saipan Management Team.
The POI Aviation group cooperated in the annual Island Wide Clean Up initiated by the Bureau of Environmental and Coastal Quality (BECQ) last May 31, 2019.
A total of 27 POI members made an appearance at the Airport Road to voluntarily participate in maintaining the cleanliness of the surrounding. After a day of cleaning the road, the volunteers gathered 11 bags of trash.
BEQC’s annual Island Wide Clean Up is to encourage private organizations and intended government agencies to engage in the said activity and make the celebration of Environmental Awareness month more meaningful.
As POI aviation puts greater value in customer satisfaction and to ensure that the services are attuned to the changing times, a Customer Service Excellence Training was held last March 26, 2018, to strengthen and sharpen the skill sets of the staff. The Customer Service Excellence Training is a testament of the continuous improvement and upgrading of the company’s engagement in providing only but the best aviation gateway to Micronesia.
Last April 1st, POI Aviation conducted two key training sessions for the staff and management of the company.
Aurelia Kretzers, GM of POI Aviation said, Training can improve business performance, profit and staff morale. Training our staff can result in better customer service, better work safety practices and productivity improvements as well as demonstrate to our workforce that we value them enough to invest in them, improving loyalty and staff retention.”
The Customer Service and Team Building Workshop (Managing for a New Dawn) was conducted by Jim Arenovski of Island Training Solutions.
The workshop highlighted the importance and benefit of working together for the good of the company through team activities and a lecture.
The group tackled the importance of working together to maximize customer sales or customer satisfaction and how that, in turn, helps employees.
Specific focus was placed on effective communication and discussed how this is used to manage a culturally diverse workplace, manage conflict and give feedback.