POI Aviation is the aviation industry gateway to the Micronesia

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POI Aviation’s Mission to Combat COVID-19

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Critical to the control of COVID-19 spread is proper sanitation. COVID-19 is transmitted via aerosols and droplets and can live on surfaces for days. With their newly-launched service, the POI Aviation team has disinfected airline equipment of flights arriving on the island. This is in partnership and collaboration with airlines who has increased their safety precautions, including cleaning and sanitation protocols, for the safety of their staff and passengers.

POI Aviation Launches New Sanitizing Service for the Community’s Protection Against COVID-19

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POI Aviation launched a new sanitizing service that aims to clean and disinfect commercial areas such as offices and hotels during the global pandemic.  
COVID-19 is known to remain on the surface of an area/room. Taking measures like sanitizing and disinfecting the area will help prevent the spread of the Corona virus. 
The team is equipped with full personal protective equipment (PPE) suits and has undergone training in cleaning and disinfection procedures.

Double Win for POI Aviation

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It’s a double victory for the POI Aviation team as they were awarded by United Airlines with the Quality First Award for the 2nd Quarter of 2019 and their 3rd win for the Caring Challenge (June).

The Caring Challenge is given to stations who make a positive difference for the customers and for United Airlines while the Quality First award is given to business partners who manage their stations and provide services outstandingly. It is the ranking of stations based on a Customer Satisfaction Survey.

POI Aviation General Manager Ivan Quichocho receives the Caring Challenge trophy for the month of June 2019. Saipan station, handled by POI ranked number 1 out of 31 stations in the Pacific Region for the third time this year.

POI continues to live up to their commitment to Work with your Heart and Serve with a Smile.

(Photo from left to right) Justin Marion, GM Airport Operations Guam, Dave Baker, Station Manager Saipan, Ivan Quichocho, Vice President Tan Holdings, Sam Shinohara, Managing Director for Airport Operations for Asia Pacific
Ms. Rosalinda Alcantara with Mr. Sam Shinohara and Mr. Ivan Quichocho receiving a raffle prize during the June Caring Challenge luncheon given by United Airlines.
Ms. Ma. Theresa Santos with Mr. Dave Baker, Mr. Sam Shinohara and Mr. Ivan Quichocho receiving a raffle prize during the Caring Challenge luncheon given by United Airlines.
Ms. Karrie Esperanza with Mr. Sam Shinohara and Mr. Ivan Quichocho receiving a raffle prize during the Caring Challenge luncheon given by United Airlines.
Group photo of agents from Ramp, Passenger Service, Aircraft Service, Cargo, Aircraft Maintenance with United Guam and Saipan Management Team.

POI Aviation Team Participates in the Annual Island Wide Clean Up

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POI Aviation
The POI Aviation group cooperated in the annual Island Wide Clean Up initiated by the Bureau of Environmental and Coastal Quality (BECQ) last May 31, 2019.

A total of 27 POI members made an appearance at the Airport Road to voluntarily participate in maintaining the cleanliness of the surrounding. After a day of cleaning the road, the volunteers gathered 11 bags of trash.

BEQC’s annual Island Wide Clean Up is to encourage private organizations and intended government agencies to engage in the said activity and make the celebration of Environmental Awareness month more meaningful.

POI Aviation Wins Quality First Award from United Airlines

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Left: The management team of POI with Justin Marion – United Airlines Guam Airport Operations Manager and David Baker – United Airlines Saipan Station General Manager. Right: The team is all smiles after the awarding.

POI Aviation Wins Quality First Award from United Airlines

The POI Aviation team has been awarded the prestigious Quality First Award by United Airlines for the first quarter of 2019.

The said award is given to the top performing business partner managed station. Saipan Station ranked number one out of sixty stations in the Asia Pacific region.

United Airlines, represented by David Baker – United Airlines Saipan Station General Manager and Justin Marion – United Airlines Guam Airport Operations Manager, thanked the POI team for being partners of United Airlines in delivering safe, caring, dependable and efficient service to customers.

The award came in the heels of their Customer Satisfaction Award also from United Airlines – an award based on positive customer comments on how they were handled by a station for the months of January and March.

Tan Holdings and POI Aviation Vice President Ivan Quichocho sums it up in his acceptance speech last May 21 as he shared the award to the management team and staff: “Look at what we have overcome. We are still recovering (from Super Typhoon Yutu) but despite the personal challenges we face, you are able to set it aside and perform at the highest levels. I can never be more proud.”

The results demonstrated the company’s commitment to quality. POI Aviation is indeed creating a new culture of Work with your Heart, Serve with a Smile.

At the Heart of Customer Service

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As POI aviation puts greater value in customer satisfaction and to ensure that the services are attuned to the changing times, a Customer Service Excellence Training was held last March 26, 2018, to strengthen and sharpen the skill sets of the staff. The Customer Service Excellence Training is a testament of the continuous improvement and upgrading of the company’s engagement in providing only but the best aviation gateway to Micronesia.